Bill Gates observed that, “[T]he Wright Brothers created the
single greatest cultural force since [the invention of] writing. The airplane became the first World
Wide Web, bringing people, languages, ideas, and values together.” Apparently, though, an increasing
number of passengers don’t see air transportation through rose-colored
glasses. Many of us don’t like it
when reconfigured planes rob us of our personal space. A recent Dallas Morning
News front-page article recounted
some nasty little set-tos, so nasty
that planes were diverted! (
Travelers Flying into Rages Over Cramped Seats)
And I might have starred in that article, but for some deep
breathing on our last flight home.
The flight was packed full on the first leg of our
journey. A young couple with an
energetic, talkative little boy scrunched into the seats just ahead of us. His
chatter reminded me of other recent conversations we’d been part of while visiting our grandchildren in
Maryland. As the parents in the seats in front of us quietly addressed their
son’s incessant comments and questions, I liked their calm skill. But, my good
will evaporated when the father reclined his seat, robbing me of the “space” to
use my tray table without bonking my head on the back of the seat. Shades of
four years ago! (Seriously?)
Seething barely
captures my reaction. What to do?
How do you tap a stranger on the shoulder nowadays and plead your own
discomfort, especially if the strangers appear not to speak English? Mercifully, I remembered that a better
way is to breathe deeply, sensing that
others might watch how I reacted to an infringement, and that my
comfort is not the only priority in a crowded cabin. So, I did not slam my hands onto the back of the offender’s
seat, complaining loudly of the thoughtless pursuit of his own comfort.
But, come to think of it, it’s not solely the fault of the
passenger who used the feature:
. . . people can be forgiven for thinking that if the seat is engineered to
go back, then it’s a reasonable thing to do . . . Think of you and your fellow passengers as being on a lifeboat- you’re
all in a bad situation-the best you can do is to help one another. (Miss
Manners on Flight Etiquette)
So, the airlines – once purveyors of comfy travel
experiences, even on a shuttle between DC and NYC – are putting their
passengers in a kind of peril that was undreamed of when C. R. Smith of American
Airlines
“ . . . published an advertisement
entitled "Why Dodge This Question: Afraid To Fly?" in 1934.
Airline Safety had been a taboo subject at the time, and Smith was credited
with being the first airline manager to discuss it openly with the public.”
Mr. Smith also said his company’s goal was getting people
out of cars and trains in the early decades of passenger travel and by making
air travel as comfortable and more so than the traditional modes. Hmmmmm. A
tart description of current conditions explains what many of us are opting to
drive: “That the flights are frequently jam-packed and the air terminals have the
ambience of a North Korean hotel and the comfort of a mammogram” (The
Down-Side of Reclining)
Flight has inspired people to create an industry that has revolutionized
the way we view our lives
radically as the invention of writing changed us – yet the magic of
soaring 35,000 feet above the earth is dispelled by the cattle-car experience
flying has become. The industry seems unable to think beyond the bottom line,
and the passengers who now rely on the airlines are captive to all the
economies the industry imposes.
Now, come on airlines . . . put your thinking caps on! Your
passengers don’t need one more excuse to lose our charm on our air journeys –
or fall out with fellow travelers! Is it too late to reinvent some of the wonder of climbing
high, and enjoying a perspective on this old world our ancestors thought
impossible?
·
The desire
to fly is an idea handed down to us by our ancestors who, in their grueling
travels across trackless lands in prehistoric times, looked enviously on the
birds soaring freely through space, at full speed, above all obstacles, on the
infinite highway of the air.
~Wilbur Wright
* Cartoon Source
No comments:
Post a Comment